Policies

Thank you for shopping online at Jennifer DeMoro Jewelry! We hope you love your new jewelry.

ORDERS

All online orders must be paid with a credit card and/or via PayPal. We accept Visa, MasterCard, and American Express. All credit card transactions are confidential and protected by SSL encryption. PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.

SHIPPING

Most items are in stock and will ship within 5 business days. If items are back-ordered or made-to-order, please allow approximately 2 weeks to create (due to the handmade jewelry process). Custom orders, however, will require a 2-4 week production time. Once custom pieces are in production, they cannot be canceled or returned.

All online orders are shipped via USPS Priority Mail or FedEx and will be charged a flat rate shipping charge of $10 for US domestic shipping and $25 for all international shipping. If you would like an overnight delivery method, please email us at hello@jennylayne.com. Please note that additional charges will apply for overnight, rush orders.

SALES TAX

All orders shipped within the state of California will incur a 9.0% sales tax charge.

ALL SALES FINAL

Due to the handmade nature of Jennifer DeMoro Jewelry, all of the jewelry sold on our website is final sale. We will consider the resizing of rings and chain lengths on a case-by-case basis, so please email us at hello@jennylayne.com with your questions.

EXCHANGES

We will only replace items if they are defective or damaged within 14 days of receipt. If you need to exchange it for the same item, please send us an email to hello@jennylayne.com with your inquiry and we will provide you with specific instructions on sending your item for an exchange.

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. For any questions regarding this please email jennylayne@gmail.com.

You will be responsible for paying for your own shipping costs for shipping your item for an exchange. Shipping costs are non-refundable. We recommend that you use a trackable shipping service and purchase shipping insurance as we are not responsible for lost, damaged or stolen goods during transit.

CUSTOMIZATION/CUSTOM ORDERS

If you would like an item altered from its original design or a custom piece, please contact us at hello@jenniferdemoro.com